visa / Mastercard / American Express / JCB

We take every precaution when shipping products, but if the delivered product is damaged or defective, please contact us using the inquiry form as soon as possible after receiving the product.
After that, once we have confirmed that there is an initial defect, we will send you a replacement item at our expense.

Please note that as a general rule, we do not accept requests for damage or replacement due to customer reasons.

As a general rule, we do not offer refunds. Please note.

Regarding support outside business hours

We are unable to respond outside of business hours.
We will respond to your email inquiries one by one during our business hours.

Normal business
09:00-17:00 (excluding Saturdays, Sundays, and holidays)

About personal information

Important personal information entrusted to us by our customers will never be transferred to any third party.

Please check the privacy policy for more details.

About inquiries

We accept inquiries using the inquiry form .

If you are in a hurry, please call us.
Company number: 03-3623-1158

Reception hours: 09:00-17:00 (excluding Saturdays, Sundays, and holidays)

FAQ

About payment

Q.Please tell me the payment method.

A. We currently accept credit card payments.
If you would like to pay by bank transfer, please contact us using the inquiry form.

Q.How much does shipping cost?

A.It is free of charge nationwide.

Regarding cancellation/return/exchange

Q.What should I do if the product is incorrect or damaged?

A.We will accept returns and exchanges. Please contact us using the inquiry form.

Q. Is it possible to cancel or return the product?

A. We do not allow cancellations after purchase.
Returns will only be accepted if there is a problem with our company, such as dirt, wrong size, or wrong product, after delivery.
Please contact us using the inquiry form.

Q.Can you ship overseas?

A. We are planning to do so one after the other.

Q. I made an inquiry, but I haven't received a response.

A.We will respond to your email inquiries one by one during our business hours. Please note that it may take approximately 2-3 days for us to respond to your inquiry, and we are unable to respond outside of business hours.

Normal business
09:00-17:00 (excluding Saturdays, Sundays, and holidays)

We apologize for the inconvenience, but if you are in a hurry, please contact us by phone at the number below.

TEL:03-3623-1158
Reception hours: 09:00-17:00
Closed: Saturdays, Sundays, and holidays